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SO WHAT DO YOU NEED TO KNOW
*****1ST
& MOST IMPORTANT, IS GOOD COMMUNICATION*****
Our only contact e-mail is
onlinevintage@hotmail.com
* We answer all e-mails every day but because
of different time zone, please be patient. If you did not receive a replay right away.
Please note that for all questions or any matter are received from
Friday evening to Saturday evening we will replay on Saturday night..
*If you have a
question or a problem and you would like to call us our phone number is
1.416.301.6366 you can leave a message and we will get back to you as soon
as possible.
SHIPPING:
* Save on shipping, on
multiple items we will offer a combine shipment with a reduce combine
shipping rate.
We are proud to use CanadaPost for
shipping.
To U.S.A & CANADA we offer expedited shipping that takes around 10
business day (in most cases it comes even earlier but delays
can accrue due to customs clearance).
International shipping is by surface and takes around 6 to 8 weeks to arrive
(delays may accrue).
Our shipping days are Tuesday and Friday mornings, only payments received
the
night before will be shipped. We take up to 3 business days to process the
payment and we will ship it promptly.
To all our International customers please note
that time frame is not guaranteed as in most cases there is no tracking
number. We can happily say that we have not had any problems with lost
parcels but delays can accrue and this is part of the game.
FEEDBACKS:
We deeply care about all our customers and we
are dedicated to provide excellent customer service. Please contact us if you
are not satisfied. We will find a way to make it worthwhile for you. Please
contact us before you leave any feedback that might hurt our business. It's
simply not fair and unprofessional to give a negative without contacting us.
We automatically give positive feedback when we
receive positive feedback.
PAYMENTS:
Payment must be made within 7 days
from end of auction.
Our only PayPal address is:
segeva@hotmail.com
*We
prefer PayPal payments but we also accept Bid Pay or any
international money order (cashier cheque) that can be processes in Canada.
Please make sure your payment will be received 7 days after the auction is
ended.
We accept any major
through PayPal.
*If you have any further question you can
contact us at onlinevintage@hotmail.com
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